Monthly Archive for November, 2010

Are you “transacting” or “building relationships”?

One of the basic premises in the Smarter Selling Program is the approach that salespeople take when they first come into contact with a customer.

For some (the “dumb” ones), they just look at that customer as another “unit” or “transaction”. 

Smart Sellers will look at the potential client a little more closely.  Here are some questions to ask yourself:

  • Is this person in my target market?
  • Was this person referred to me by someone else?
  • Do they seem like someone who would refer me if they had a positive experience with me?
  • Am I connecting with them?

If you answer yes to any of these questions, this could be a great customer not only for this transaction, but for the long term.  Make the effort to spend some time with this person and build a relationship that will last into the future.

I look forward to your comments!